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Digitalize service assignments
around the world
Whether repair, tool change, commissioning or FAT/SAT – guide your service technicians through every assignment with digital instructions, checklists and reports. Right on the tablet, in any language.
Commissioning CNC mill XR-7000
📍 Site: Shanghai, China
Customer: Huawei Manufacturing Ltd.
🔧 Step 3: Check spindle alignment
Tolerance: ± 0.02 mm – verify with dial gauge
Inspection report
The problem
Service assignments cost your company
time, money and nerves
Machine builders struggle with paper-based service processes – especially on international assignments. The result: inefficient documentation, errors and legal risks.
Paper-based service documentation
Paper service reports get lost while travelling, come back incomplete or are illegible. Traceability in case of complaints? Non-existent.
Hours of reporting
Technicians spend evenings in the hotel writing Word reports and Excel protocols instead of documenting everything on site.
Language barriers abroad
Instructions only exist in German – the local customer or operator understands nothing. Communication problems cause errors and delays.
No access to current documents
Abroad, there is no access to up-to-date wiring diagrams, parts lists or inspection reports. Technicians work with outdated printouts.
No standardised FAT/SAT processes
Every technician documents differently. Without uniform checklists and acceptance reports there is no comparability and no legal certainty.
Experience knowledge is lost
Senior technicians take their knowledge about machine types and problem solutions into retirement. New colleagues repeat the same mistakes.
Results
Measurable results in service
Our customers save several hours per service technician every week – while delivering better documentation to their end customers.
The solution
envoii digitalizes your
entire service documentation
From the repair instruction to FAT/SAT and the signed acceptance report – all in one platform, offline-capable and multilingual.
Video-based service instructions
Your experienced technicians film repairs, tool changes and commissioning right on site. New colleagues follow the visual step-by-step instructions – error-free, even on complex machines.
2. Check the wear condition
Digital FAT & SAT protocols
Factory Acceptance Tests and Site Acceptance Tests as standardised digital checklists. Every check point is rated OK/NOK, measurements are captured and deviations documented – legally sound and consistent.
Factory Acceptance Test
FATCNC mill XR-7000 · Serial no. 2024-0847
Automatic translations
All service instructions are translated automatically into more than 10 languages. Your technician works in German – the customer on site sees the documentation in their own language.
Select language
Commissioning protocols
Structured digital protocols for commissioning machines and plants. Parameters, measurements and functional tests are captured systematically and transferred automatically into a final report.
Commissioning – hydraulic press HP-500
Site: Mexico · Customer: AutoParts MX S.A.
Digital signatures & acceptance reports
Technician and customer sign digitally right on the tablet. The complete acceptance report is generated automatically – with all measurements, photos and inspection results.
✍ Digital acceptance
Technician and customer sign the acceptance.
Service technician
Customer / acceptor
Inspection reports for punches & presses
Create standardised inspection reports for punching machines, presses and other machine tools. Stroke rates, press forces and tolerances are documented and evaluated.
Inspection report punching machine SA-200
InspectionStay on top of things
All service assignments at a glance
The envoii dashboard shows the status of all service assignments worldwide – with reports, acceptance protocols and a real-time overview.
Service reports
Acceptance and inspection protocols from your assignments worldwide.
12
This month
3
Rework required
6
Countries this quarter
Ready to digitalize your service processes
Book a free demo now and see how envoii speeds up your service documentation by 80%.